Issue - meetings

Update report on CSG contact centre performance

 

 

Meeting: 23/07/2014 - Financial Performance and Contracts Committee (Item 7)

7 Update on Telephony Issues pdf icon PDF 827 KB

Minutes:

The Director of Commercial and Customer Services and also the Operations and Commercial Director Customer and Support Group (CSG) introduced the report.  The report was considered together with the Members’ Item – Briefing Paper on Performance of Customer and Support Group (CSG) since go-live.

 

RESOLVED – That the Committee notes the report provided in respect of CSG telephony.