Decision details

Variation to CSG Contract for additional costs for the provision of Face to Face Benefits staff

Decision Maker: Deputy Leader and Cabinet Member for Resources and Performance

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

Capita is contracted to deliver New Benefits Claims Processing with a 12 day turnaround and at a reduced cost that was based on all Benefits being processed at the Capita Shared Service Centre in Blackburn as detailed in the Capita BAFO (Best and Final Offer) approved by Cabinet on 6th December 2012.

The Council introduced a new operating model following this offer with 16 staff located in Front Office locations to process claims face to face which has improved turnaround time to c. 7 days.

Following a review of options approval for a change is sought to maintain a Face to Face presence at an additional cost to be offset against the Redundancy Refund from CR14.

Publication date: 10/11/2014

Date of decision: 21/05/2014

Effective from: 02/06/2014

Accompanying Documents: