Decision details

The Director of Commercial and Customer Services, Deborah Hinde, introduced a report which provided an update on the delivery of the Council’s customer improvement programme including an overview of delivery to date and the next phase of improvements.  The report also provided an outline Digital Strategy.

During debate, the Committee agreed that references to ‘customer’ would be replaced with ‘resident’ across all the documents presented for consideration.

Following consideration of the item, the Chair moved to vote on the recommendations in the report. The vote was recorded as follows:

For: 11

Against: 0

Abstentions: 0

Absent: 1

Total: 12

RESOLVED that the Committee:

1.    Notes the actions being taken by officers to the improve resident experience and the achievements made to date.

2.    Approves implementation of the improvement plans outlined in section 1.36 and 1.41 of this report and supported by the business case in Appendix B.

3.    Agrees the Resident Experience vision and strategic aims in section 1.11.

4.    Agrees the digital vision and strategic aims in section 1.37.

5.    Notes the digital inclusion programme outlined in section 1.13 – 1.25 and the initiatives available to support our residents, businesses, and communities.

6.    Note the investment decision will be considered as part of the Business Planning report at Policy and Resources Committee on 19 July 2022.