Issue details
Variation to CSG Contract for additional costs for the provision of Face to Face Benefits staff
Capita is contracted to deliver New Benefits Claims Processing with a 12 day turnaround and at a reduced cost that was based on all Benefits being processed at the Capita Shared Service Centre in Blackburn as detailed in the Capita BAFO (Best and Final Offer) approved by Cabinet on 6th December 2012.
The Council introduced a new operating model following this offer with 16 staff located in Front Office locations to process claims face to face which has improved turnaround time to c. 7 days.
Following a review of options approval for a change is sought to maintain a Face to Face presence at an additional cost to be offset against the Redundancy Refund from CR14.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 10/11/2014
Decision due: 21 May 2014 by Deputy Leader and Cabinet Member for Resources and Performance
Decisions