Agenda and minutes

Venue: Hendon Town Hall, The Burroughs, London NW4 4BQ

Contact: Anita Vukomanovic Email:, 020 8359 7034 

No. Item


Minutes pdf icon PDF 152 KB


    The minutes were approved.


    Matters arising from the previous meeting:


    ·         Diabetes Awareness week update: The Chairman reported that the Diabetes Awareness event held at Brent Cross Shopping Centre on 7 June had been a great success. Diabetes UK had been involved and the event had included GPs, diabetic nurses, dieticians, representatives from Greenwich Leisure, Saracens Sports Foundation and retinal screening services. It was noted that Public Health Barnet had its own diabetes questionnaire and advice on how to prevent diabetes. On the day, 25 people were diagnosed as pre-diabetic and 23 people as diabetic. In all, 97 people were tested.


    ·         The Chairman noted that the Committee was still awaiting an update on the diabetic alerting system that had been mentioned in the previous Quality Account (2016-17) of the Royal Free London NHS Foundation Trust (Minutes of 24 May, P.10).  Dr Shaw agreed to take this back to the Royal Free Hospital (RFH). Action: Dr Shaw


    ·         A Member referred to the Minutes of 24 May, P.2 and mentioned that the Care Closer to Home Integrated Networks (CHINs) information was still awaited from the HOSC meeting of 5 February 2018. The Governance Officer would request this. Action: Governance Officer


    ·         The Chairman reported that she had contacted Cllr Paul Edwards following the meeting on 24 May 2018 in relation to Health and Adult Social Care Integration (Minutes of 24 May, P.3). Cllr Cornelius had reiterated that this was within the remit of the Health and Wellbeing Board (HWBB) and was discussed at their meetings which he was welcome to attend. However, if he wished to scrutinise a specific aspect, then the HOSC could add it to their Agenda.



Absence of Members


    Apologies were received from Councillor Edwards. Councillor Naqvi substituted for him.


Declaration of Members' Interests



    Agenda Item(s)


    Councillor Cooke


    Non-pecuniary interest by virtue of his daughter being employed by UCLH

    Councillor Hutton




    Non-pecuniary interest by virtue of Finchley Memorial Hospital being within her Ward





Report of the Monitoring Officer


    There was no report.


Public Question Time (If Any)


    There were none.


Members' Items (If Any)


    There were none.


"Front Door" at Barnet Hospital and Royal Free Hospital pdf icon PDF 253 KB


    The Chairman invited the following to the table:


    Dr Steve Shaw – Chief Executive Officer of Barnet Hospital, Royal Free London NHS Foundation Trust

    Ms Kay Matthews - Director of Commissioning, Barnet CCG

    Dr Debbie Frost - Chairman, Barnet CCG

    Ms Sarah de Souza - Director of Commissioning, Barnet CCG

    Ms Lisa Robbins – Manager, Healthwatch Barnet


    Dr Shaw explained that further to the Royal Free Hospital (RFH) achieving Foundation Trust status in 2012 and acquiring BH in 2014, in 2017 the Royal Free Group (RFG) had been set up as part of the NHS Vanguard Programme. This model involved groups of providers sharing services in order to reduce unwarranted variation in patient care and to increase efficiency.


    Dr Shaw noted that Mr Dominic Dodds is Chairman of the RFG and Sir David Slomon is CEO. Ms Kate Slemeck had been appointed Chief Executive of the Royal Free Hospital (RFH) in January 2018 and Ms Natalie Forrest is Programme Director for the redevelopment of Chase Farm Hospital.


    Dr Shaw reported that the past winter at the RFH and BH had been challenging, but an improvement on the previous year, despite severe weather. The national target currently requires that 90% of patients who attend A&E are seen within four hours and then either admitted or discharged. This target will increase to 95% in 2019.


    Dr Shaw explained that there were increasing pressures on both A&E and Ambulance Trusts but targets were being met at BH and the RFH was close to meeting them (87% of patients seen within 4 hours in 2017/18). Ambulance handovers were an important aspect of the target and huge improvements had also been made, whereas in some parts of the country ambulances queued for several hours to get patients through the Front Door.  BH was in the top five Trusts in London for ambulance handovers.


    The RFH had a new A&E which was at least five times the size of its former one.


    Both hospitals had seen increased A&E attendance. The average was 340 patients a day at BH and 320 at the RFH. This was a national problem and the solution was complex and needed to include GPs and Adult Social Care.  However, new mechanisms had been put in place within the hospital to encourage staff to be more alert to slow ‘processing’ regarding patient care. BH was also undergoing a major digital programme to incorporate paperless records.


    National Emergency Care teams had been set up to help share best practice around the country and help to release beds earlier in the day to help with the typical surges into A&E in the evening. One tool was the ‘Red2Green’ campaign introduced by NHS England – a visual management system which reduced wasted time in a patient’s journey through the hospital. Culture change across the entire hospital was also needed to achieve A&E targets by helping the flow in and out of the hospital.


    Ms Matthews added that a pilot scheme  ...  view the full minutes text for item 7.


Primary Care Access and Primary Care Waiting Times pdf icon PDF 252 KB

    Additional documents:


    The Chairman invited the following to the table:


    Dr Debbie Frost – Chairman, Barnet CCG

    Ms Kay Matthews – Director of Commissioning, Barnet CCG

    Ms Lisa Robbins – Manager, Barnet Healthwatch

    Ms Colette Wood – Director, Care Closer to Home

    Dr Steve Shaw – CEO of Barnet Hospital, Royal Free London NHS Foundation Trust


    A report from Barnet CCG on waiting times for GP appointments in Barnet and utilisation of extended access (8am-8pm) services was received. Dr Debbie Frost spoke to the report. She noted that various mechanisms were being used to cope with the increased demand on Primary Care. She explained that it was difficult to offer appointments to such high volumes of patients in the traditional way. The pressure was being relieved by input from skilled nurses, pharmacists and others. ‘Patient First’ was a triage system which ensured that every patient phoning in received a response the same day. Dr Frost added that Barnet was fortunate in terms of Primary Care, with good services in place and good access to patient records. The nine GP Hubs were open either 7.30am-6pm or 8am-8pm. Most of the GP practices also offered extended hours appointments and electronic prescribing was also helpful.


    Barnet has 55 GP Practices and a GP-registered population of 424,000. There is good continuity of care and all Practices use the same IT system. The Hubs are currently being used to 80% capacity and feedback from patients is positive. However there is a 10% Did Not Attend (DNA) rate. The Committee discussed the possibility of implementing ways to improve the DNA rate and also to increase usage of the Hubs.


    The Chairman noted that the British Medical Association had previously voted against charging for missed appointments. Cllr Don would forward a transcript of a NHS reminder text message she had received, which the Governance Officer would include in the minutes (see below):


    We hope to see you at Royal Free Hospital, Clinic 1, on (insert date) at (insert time) for an outpatient appointment. Each missed appointment loses the NHS £160. If you are unable to attend, please reply ‘RE-BOOK 9909’ or ‘CANCEL 9909’ if appointment is no longer needed. Reply STOP to opt out.


    The Committee agreed it would be worth using similar messages in Barnet to remind the public of the value of the service and cost to the NHS when appointments are missed.


    A Member enquired about progress on the GP Workload Collection Tool. Ms Wood noted that this was being developed by NHS Digital and that data would be available soon. The CCG would bring details back to a future meeting. This would include details such as the total number of appointments offered and scheduled, times of these appointments, modes of appointments, healthcare professional types, number of appointments cancelled and demographic details. This would enable the CCG to support GP Practices to reduce unwarranted variation in waiting times. The Vice Chairman noted that Councillors received many complaints from residents about inaccessibility of GP appointments.

    Action: Barnet  ...  view the full minutes text for item 8.


Utilisation of Finchley Memorial Hospital pdf icon PDF 252 KB

    Additional documents:


    A written report was received.


    Ms Matthews reported that FMH had been under-utilised since it was built and, a year ago, it was operating at 73% capacity. ‘Adam’s Ward’ had been opened in December 2017, increasing use to 89%. The Breast Screening Unit would be moved inside the building around the end of July and also a CT scanner had been placed in FMH as part of a London-wide University College London Hospital (UCLH) research project on lung cancers, increasing usage of the building to 92%.


    Plans were still underway for a GP Practice to be brought into the building – the CCG had received three expressions of interest which would be evaluated the following week. The remaining free capacity following this would be 5%, which would remain as ‘bookable space’.


    The Vice Chairman enquired how GP Practices had been incentivised to move their Practices into FMH. Ms Matthews responded that the use of the building was complex since the CCG picks up any void costs (£1.5million last year) and this would reduce to £200k when a General Practice was in place. It was worth the CCG incentivising GP Practices to set up in FMH. Also, service charges were substantially higher than in any other Healthcare Centre. Benchmarking with other Practices had shown that this was the case and so the CCG had offered to pick up this difference. GP Practices had not wanted to move to FMH without this incentive as the costs were higher than elsewhere. Ms Matthews was asked to provide void costs up to August 2018 and she would follow this up.

    Action: Ms Matthews


    A Member congratulated the team and asked about the sort of activities that could be carried out in the ‘bookable space’. Ms Matthews responded that health-related services could use the space, e.g. the Dementia Café. There was flexibility in how the space could be used and the CCG was keen to collaborate with the Local Authority on this.


    A Member enquired about making a better case for improved public transport to the site given the projected higher footfall. Ms Matthews agreed that this would be a good idea, adding that the footfall should rise from the current 200,000 to 300,000 a year. A Member enquired whether the CCG or the NHS was currently liaising with TfL about public transport access. Ms Matthews noted that this had not yet been revisited as there would be a stronger argument when the final footfall had been arrived at. It was anticipated that a GP Practice would be on site by the end of December. She would update the Committee on the situation in either October or November, depending on the information available.

    Action: Ms Matthews


    A Member enquired whether the chosen GP Practice would have preferential access to the facilities within the FMH compared to other GPs in the area. Ms Matthews stated that she would prefer not to answer the question at this stage in the process but she would respond when the  ...  view the full minutes text for item 9.


Health Overview and Scrutiny Forward Work Programme pdf icon PDF 202 KB



    ·         A Member noted that point 5.5 in the ‘Primary Care Access and Waiting Times’ report stated: ‘There are no risks’. She felt that ideally the phrase used in other reports to HOSC could be included in future reports, ie ‘Not receiving this report would present a risk in that the Committee might not be properly appraised of this health-related matter’. The Governance Officer would check this with the Head of Governance.


    Note: The Head of Governance has advised that this should be decided for each report and should not be included where there was thought to be no risk.


    ·         It was noted that Mr Will Huxter from North Central London (NCL) CCG would be attending the next meeting of the JHOSC on 20 July to update on the Sustainability and Transformation Plan (STP). The Chairman suggested inviting him to either the October or November meeting of the HOSC.


    ·         FMH would remain on the agenda for October but may be deferred until November if the updates on the CT scanner and Breast Screening Unit were not available.


    ·         Ms Robbins suggested that she could provide a summary report on Care Homes. Healthwatch had undertaken a series of visits on patients’ meal times experiences. The Chairman asked Ms Robbins to forward this to her for consideration. Action: Ms Robbins


    ·         A Member noted that written reports were important and more helpful for scrutiny. There was a lot going on at Barnet Hospital (BH) and it would be preferable to have more information in writing. Ms Wakeling noted that HOSC could ask for a report at any time from BH, providing details of what it would like to scrutinise. She recommended however inviting Dr Shaw either in October or November to update on Winter planning. This was agreed. Action: Governance Officer


    ·         A Member enquired about Primary Care access and Key Performance Indicators (KPIs) - Report on Waiting Times for GP Appointments in Barnet, Agenda Item 8, P.26. Ms Wakeling noted that this referred to KPIs for Out of Hours and additional appointments through the Barnet GP Federation. She thought the CCG might share this data with the Committee, if it was approved to go into the public domain. She would ask Dr Shaw and the CCG to send in performance data to the Governance Officer for circulation to the Committee.

    Action: Ms Wakeling


    It was noted that A&E figures are available online:



    ·         The Chairman reported that the next meeting would be held on Thursday 18 October. She would liaise with Governance regarding the meeting on 21 November 2018 and would let the Committee know if this was going to be rescheduled.



    RESOLVED that the Forward Work Programme was approved.


Any Other Items that the Chairman Decides are Urgent


    There were none.