Decision details

Local Pension Board Performance Overview

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decisions:

The Assistant Chief Executive and HR Strategic Lead presented a report which provided an overview of the performance of Capita in respect of the administration of the London Borough of Barnet Superannuation Scheme.  It was reported that there had been a deterioration of performance in six of the 10 case groups areas during the reporting period.  Officers reported that there were issues with legacy data, communications and a lack of reporting of breaches to the Pensions Regulator all of which required redress via the Service Improvement Plan (Appendix C).  In addition, the Board were requested to note the concerns highlighted in the Internal Audit Report (Appendix B) and the risks detailed in the Pensions Administration Risk Register (Appendix D).

 

Board Members recommended that Capita Employee Benefits (CEB) should:

 

·         Produce a monthly employer compliance report;

·         Articulate to employers the risks, potential penalties and consequences (including referrals to the Pensions Regulator) for failing to submit accurate information to CEB on time; and

·         Encourage employer participation in the Employer Forum;

 

The Board noted that data cleansing was on-going and it was questioned whether this would be completed in time for the issuance of the 2018 Annual Benefits Statements.  Officers reported that a plan was in place for the data cleanse and progress would be reported to the Board at the next meeting. 

 

RESOLVED that:

 

1.    The Local Pension Board note the performance concerns in relation to Capita’s administration of the Barnet Pension Fund as set out in the Local Pension Board Performance report and associated appendices.

 

2.    The Local Pension Board are requested to note the progress made against the Service Improvement Plan.

 

3.    The Local Pension Board receive a copy of the draft Communications Plan by the end of February.

 

4.    The Local Pension Board requests to receive a detailed project plan from Capita by the end of February in relation to the process that leads to the issuing of benefit statements to satisfy itself that sufficient resources and planning are in place to ensure the mistakes of 2016 are avoided

 

5.    The Local Pension Board note the risks identified on the Pensions Administration Risk Register.

 

6.    The Local Pension Board refer the Local Pension Board Performance and issues detailed in the preamble above to the next meeting of the Pension Fund Committee and request that the Board Chairman be given an opportunity to address the Committee on the issues raised.

 

Publication date: 22/02/2018

Date of decision: 14/02/2018

Decided at meeting: 14/02/2018 - Local Pension Board

Accompanying Documents: