Issue details

Customer Transformation Programme

This report seeks approval for the establishment of a programme of work to implement the recommendations of the Customer Access Strategy (CAS).

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 03/08/2015

Decision due: 5 Oct 2016 by Policy and Resources Committee

Lead director: Director of Strategy, Innovation and Customer Services