Agenda and minutes
Venue: Hendon Town Hall, The Burroughs, London NW4 4BQ. View directions
Contact: John Murphy 020 8359 2368 Email: john.murphy@barnet.gov.uk
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Minutes of the Previous Meeting Minutes: Resolved that:
The minutes of the meeting held on the 25th October 2012 are agreed as a correct record. |
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Absence of Members Minutes: None. |
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Declaration of Members' Interests a) Personal and Prejudicial Interests b) Whipping Arrangements (in accordance with Overview and Scrutiny Procedure Rule 17) Minutes: Cllr Marshall, Cllr Mittra and Cllr Gordon declared a personal but non-prejudicial interest in business item five due to being minor shareholders in BT. |
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Public Question Time (If any) PDF 180 KB Minutes: Public questions were received in relation to agenda item five – New Support & Customer Services Organisation: Recommendation for Preferred Bidder and Full Business Case. Written responses were provided to these questions and have been published as a supplement to the meetings agenda on the council website. Verbal responses were provided at the meeting to supplementary questions.
Resolved that:
The Committee note the questions submitted by members of the public.
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Members' Items (submitted in accordance with Overview and Scrutiny Procedure Rule 9) (If any) Minutes: None. |
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Additional documents:
Minutes: The following Cabinet Members and Senior Officers were in attendance to present the Cabinet Report - New Support & Customer Services Organisation (NSCSO): Recommendation for Preferred and Reserved Bidder and Full Business Case to the Committee:
Prior to discussion of the item by the Committee Ms Barbara Jacobsen, representing the Barnet Alliance for Public Services (BAPS), read a prepared statement to the Committee setting out BAPS concerns and objections to the proposed decision to outsource the services included within the NSCSO framework.
Following consideration of the statement by the BAPS representative the Chairman, Cllr Finn, informed the Committee that they would aim to review and discuss the report before the Committee along thematic lines focusing on the services affected, impact of changes, location of services, rationale for change, the role of councillors, contract assurance, and the business case from both the council’s and preferred bidders perspective.
In discussing the item the Committee received assurances in relation to the input of scrutiny members in the decision making process, outsourcing initiatives undertaken by other local authorities that had been reviewed by the NSCSO team, financial modelling undertaken in preparing the business case, future performance monitoring mechanisms including business rate collection targets, flexibility within the proposed contract to mitigate against budget fluctuations and legislative changes, and break clauses in the contract. The Committee also received clarification on the exact location of services in the future including face-to-face customer services.
The Committee also received assurances from the Cabinet Members that staff affected by the transformation process would receive appropriate levels of support and guidance.
The Committee was also informed that representatives from the successful bidder would be expected to respond and give account to the council’s overview and scrutiny committees as appropriate.
Following discussion with and questioning of the Cabinet Members and officers the Committee:
RESOLVED that:
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Motion to Exclude the Press and Public That under Section 100A (4) of the Local Government Act 1972 the public be excluded from the meeting for the following item of business on the grounds that they involve the likely disclosure of exempt information as defined in category 3 of paragraph 9 of Part 1 of Schedule 12A of the Act (as amended)
Minutes: Resolved that:
That under Section 100A (4) of the Local Government Act 1972 the public be excluded from the meeting for the following item of business on the grounds that they involve the likely disclosure of exempt information as defined in category 3 of paragraph 9 of Part 1 of Schedule 12A of the Act (as amended)
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New Support & Customer Service Organisation: Recommendation for Preferred and Reserved Bidder and Full Business Case (Exempt) Minutes: Resolved that:
The Committee note the exempt information. |
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Advance Notification of Executive Decisions PDF 93 KB Additional documents: Minutes: The Committee note the Advance Notification of Executive Decisions. |
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Budget and Performance Overview and Scrutiny Committee Forward Work Programme PDF 90 KB Additional documents: Minutes: Resolved that:
The Committee note the Forward Work Programme. |
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Any Other Items the Chairman Decides are Urgent Minutes: None. |